We understand that price is the most important factor in selecting where you shop and we do our best to stay a step ahead of our competition. We constantly browse other kiteboarding websites and make sure that we offer the best available deals on the market. Should you find a better price somewhere else, just email us
the link or a quote and we will match it while still offer all of our other shopping incentives (see below). Click Here
for details on our price matching policy (at the bottom of the page).
We go out of our way to make sure that your shopping experience with us is as simple and pleasant as possible. If you need help with gear selection, we will provide honest advice - we will never recommend anything we dislike or have not tried ourselves. We try a lot of gear (see the Demo section below) and have many years of riding and teaching experience - we know what works and what doesn't work for your needs. Contact us
and we will be very happy to set you up with the best possible gear for you.
Once the purchase is made, we do our best to ship it out the same day for the fastest possible delivery. We try to keep all the popular gear in stock; but, if we happen to run out, we will contact you right away and let you know the estimated arrival time. We will always give you an option to cancel the order if the delivery time does not fit your needs.
We also provide extensive after purchase support - should you have any concerns or questions about the gear you purchased. And if there is ever a warranty claim, we stand behind our customers to make sure that they get a fair treatment from the manufacturer. But, don't just let us tell you about our customer service - Click Here to read many testimonials from our customers
We constantly think of ways to attract new customers and maintain customer loyalty. Here's the list of current incentives that we offer when you shop with us:
1. Free Shipping - Click Here
2. Free swag with every order - stickers, magazines, t-shirts, hats, etc. Just ask for it in the comments at checkout.
3. Earn Green Hat Dollars (store credit) with every purchase - Click Here
If you're local, we have an extensive list of Demo gear
that you can try during the Island Ride
service. If you decide to purchase any new kite or board from us, the service is free.