SHIPPING POLICY

General

• New, in-stock items are usually shipped within 1 business day
• Used / demo items sometimes will require more time to ship. Please call us for additional info on a specific used item.
• Out of stock items are drop shipped by a distributor, shipping times vary but normally do not take more than 5 business days domestically.
• Tracking number is emailed as soon as the item ships.
• For security reasons, some orders may require scanned copies of documents to validate buyer's identity as well as additional verifications through your credit card company.

• Free domestic shipping via UPS Ground or US Post Priority service is available on all packages which contain over $99 of new gear (non used, non clearance). To use domestic free shipping, choose "Free Shipping" option. If free shipping is chosen, the order will be shipped via UPS Ground, US Post Priority, USPS First Class or Parcel Post. We will choose the least expensive method. Do not use this option if you would like your order to be shipped via any other service. Free Shipping option does not include insurance and may not include tracking.
• UPS Ground, 3 day, 2 day, and Next day air services as well as US Post Priority and Express services are available at extra cost.
• Shipping to PO Boxes can only be done via US Post and therefore is not eligible for free shipping. We can wave this rule for larger orders.
• Please check the UPS Ground map below for regular shipping times of in-stock orders

Shipping Times

• The below shipping times are provided by the specified carrier and are not guaranteed by Green Hat Kiteboarding.
• UPS does guarantee their times, although there are a few exceptions (See exceptions here). UPS will refund the shipping costs if the package arrives late.
• USPS does NOT guarantee their shipping times.

UPS Ground Domestic shipping times:

USPS Priority Domestic shipping times:

** US Post International shipping limitations: We can only ship bigger packages (kiteboards, etc.) to the following countries:

*USPS Priority Express only.