SHIPPING POLICY

Please note: Due to Covid-19, none of the delivery services (UPS, FedEx, US Post, DHL) guarantee delivery times. We are noticing that many packages are arriving at least a day late and some are getting delayed by as long as a week. Please plan ahead and allow extra time for deliveries. 

General

  • New, in-stock items are usually shipped within 1 business day
  • Used / demo items sometimes will require more time to ship. Please call us for additional info on a specific used item.
  • Out of stock items are drop shipped by a distributor, shipping times vary but normally do not take more than 5 business days domestically.
  • Tracking number is emailed as soon as the item ships.
  • For security reasons, some orders may require scanned copies of documents to validate buyer's identity as well as additional verifications through your credit card company.

Domestic (Contiguous US) - $99 minimum for Free Shipping
  • Free domestic shipping via UPS Ground or US Post Priority service is available on all packages which contain over $99 of new gear (non used, non clearance). To use domestic free shipping, choose "Free Shipping" option. If free shipping is chosen, the order will be shipped via UPS Ground, US Post Priority, USPS First Class or Parcel Post. We will choose the least expensive method. Do not use this option if you would like your order to be shipped via any other service. Free Shipping option does not include insurance and may not include tracking.
  • UPS Ground, 3 day, 2 day, and Next day air services as well as US Post Priority and Express services are available at extra cost.
  • Shipping to PO Boxes can only be done via US Post and therefore is not eligible for free shipping. We can wave this rule for larger orders.
  • Please check the UPS Ground map below for regular shipping times of in-stock orders

    Shipping Times

    • The below shipping times are provided by the specified carrier and are not guaranteed by Green Hat Kiteboarding.
    • UPS does guarantee their times, although there are a few exceptions (See exceptions here). UPS will refund the shipping costs if the package arrives late.
    • USPS does NOT guarantee their shipping times.

    UPS Ground Domestic shipping times:

     Green Hat Kiteboarding UPS Shipping Map

     

    USPS Priority Domestic shipping times:

    Note* USPS shipping times are not guaranteed and are also the most likely shipping service to be delayed and not arrive on time. Please select UPS or FEDEX for the most accurate shipping times. 

     

     usps shipping map

    ** US Post International shipping limitations: We can only ship bigger packages (kiteboards, etc.) to the following countries:

    Andorra             
    Austria 
    Azerbaijan     
    Belgium     
    Canada
    China*  
    Czech Rep
    Denmark     
    Finland     
    France     
    Germany              
    Gibraltar
    Greece 
    Hong Kong 
    Ireland     
    Italy     
    Japan     
    Liechtenstein     
    Luxembourg     
    Macau     
    Malta     
    Netherlands
    New Zealand      
    Norway
    Poland     
    Portugal
    Russia*
    San Marino     
    Slovakia (Slovak Republic)     
    Spain     
    Sweden     
    Switzerland     
    United Kingdom     
    Vatican City State

    *USPS Priority Express only.

     

     weight has to be less than 70 lb (pounds)
    length has to be less than 60 inches for all countries listed above
    length has to be less than 42 inches for all other countries
    girth has to be less than 108 inches for the countries listed below
    girth has to be less than 79 inches for all other countries

    girth = length + 2 * (width + height)