Green Hat shipping policy and times


*Please note: Since 2020, all delivery services (UPS, FedEx, US Post, DHL) stopped guaranteeing delivery times for their Ground service. Please plan ahead and allow extra time for deliveries. 

General Policy

  • New, in-stock items are shipped within 1 business day. 
  • Used / demo items sometimes will require extra time to ship. Please call us for additional info on a specific used item.
  • Out of stock items are drop shipped by a distributor, shipping times vary but normally do not take more than 5 business days domestically.
  • Tracking numbers are emailed as soon as the order ships.
  • For security reasons, some orders may require scanned copies of documents to validate buyer's identity as well as additional verifications through your credit card company.

Domestic (Contiguous US) - Free Shipping on orders over $99
 
  • Free domestic shipping via Fed Ex or US Post Priority service is available on packages (***some exclusions apply***) which contain over $99 of new gear (non used, non clearance). To use domestic free shipping, choose "Free Shipping" option. If free shipping is chosen, the order will be shipped via Fed Ex, US Post Priority, USPS First Class or Parcel Post. We will choose the least expensive method. Do not use this option if you would like your order to be shipped via any other service. Free Shipping option does not include insurance and may not include tracking.
  • Fed Ex Home Delivery, 2 Day, 2 Day AM and Priority Overnight as well as US Post Priority and Express services are available at extra cost.
  • Shipping to PO Boxes can only be done via US Post and therefore is not eligible for free shipping. We can wave this rule for larger orders.
  • ***Flat Rate Shipping may be applied to larger/oversized items. See below for details.***

Domestic (Contiguous US) - Flat Rate Shipping Items
Due to high shipping costs for larger items, Flat Rate Shipping fees are applied to the following items:
  • $30 Flat Rate Shipping - wing booms such as the Duotone Foil Wing Boom, Duotone Foil Wing Miniboom, etc. This fee may be waived when purchasing the boom with a wing.
  • $50 Flat Rate Shipping - surfboards, foilboards, inflatable wing boards, and oversized board bags. 
  • $100 Flat Rate Shipping - wing boards under 6'0
  • $150 Flat Rate Shipping - wing boards 6'0 or larger


FedEx Home Delivery shipping times:


Please refer to this image and table for FedEx Ground deliveries to a US residential shipping address.  Delivery times are not guaranteed. 


FedEx Ground Delivery shipping times:


Please refer to this image and table for FedEx Ground deliveries to a US commercial shipping address.  Delivery times are not guaranteed. 


USPS Priority Domestic shipping times:


USPS shipping times are not guaranteed and are also the most likely shipping service to be delayed.