All returns require this RMA FORM to be filled out and included with the returned package. Packages without an RMA form will incur a $20 restocking fee.
- Returns are accepted for brand new merchandise in unused condition within 30 days of receipt. All original packaging and labels should be intact.
- Returns on used/demo merchandise that has not been used by the customer are accepted within 7 days of receipt. Please contact us prior to shipping.
- There are no restocking fees if the above conditions are met.
- If the above conditions are not met, restocking fees will be determined on a case by case bases.
- The customer has a choice of a refund, exchange, or store credit:
For a refund, the customer is responsible for all shipping costs (including the ones incurred by Green Hat Kiteboarding for original shipment, even if the "Free Shipping" option was used at the time of order).
- For an exchange or store credit on domestic orders (48 contiguous states only), the customer is responsible for return shipping costs only.
- For an exchange or store credit on international orders or orders from non-contiguous states, the customer is responsible for all shipping costs.
- Shipping must be pre-paid and sent with tracking and fully insured to:
Green Hat Kiteboarding
50 Main St
Waretown NJ 08758
Holiday Return Policy
- For orders placed between Nov 20th and Dec 25th, returns/exchanges for new merchandise orders in unused condition will be extended until January 31st.