Customer Service

At Green Hat, we're passionate about helping you find the perfect gear for your adventures. Our team is dedicated to making your shopping journey smooth, enjoyable, and tailored to your specific needs. With years of hands-on experience in riding and teaching, we bring deep expertise to every recommendation.

We take pride in our personal approach. Every piece of equipment we suggest comes from genuine experience and thorough testing. We won't just sell you something – we'll guide you to the right equipment that matches your level and needs.

Feeling overwhelmed by choices? Don't worry! We're here to help. Reach out to our knowledgeable team, and we'll be thrilled to connect you with gear that will elevate your performance and enjoyment.

Your satisfaction is our top priority, and we're committed to finding the perfect match for your needs.

Your Partner From Purchase to Perfection

We're committed to getting your gear to you quickly. When you place an order, we aim to ship it out within 24 business hours. While we work hard to keep popular items in stock, if something is temporarily unavailable, we'll communicate with you about estimated arrival times. We always give you the flexibility to cancel if the timeline doesn't work for you.

Our support doesn't end with the sale. We provide comprehensive after-purchase assistance, standing by our customers with dedicated support for any questions, concerns, or warranty claims. We're here to ensure you receive fair treatment and full satisfaction with your purchase.

Demo/Used Gear

Our staff personally tests and evaluates most gear, ensuring we provide you with genuine, hands-on insights.

After our rigorous testing, these items become available in our used gear collection. This means you can score incredible deals on equipment that our experts have already vetted.

Check out our carefully curated, and constantly updated Used Gear Section, backed by our firsthand testing and expertise.