Warranty Claim

How To Submit A Warranty Claim:

Most products sold on GreenHatKiteboarding.com are covered by their manufacturer's factory warranty. This warranty is the guarantee that the product is free of any manufacturing defects.

Green Hat Kiteboarding stands behind our customers for all warranty claims; however, we do not warranty any products ourselves. All warranty claims need to be submitted and approved by the manufacturer or distributor. We are here to help present your case to the brand and act as a mediator to figure out a fair and reasonable solution for any issue you might have with your gear.  

Most brands require all warranty claims to be submitted by the dealer while some brands offer direct claim submissions.

For Warranty Claims through Green Hat:

Please email us at: [email protected]

Please include the following information and photos. Missing information can delay the warranty process. 

1. Describe the defect. 
2. Please explain the situation when the defect was found (After a crash, during a session, unboxing, ect.)
3. Include photo(s): A closeup photo(s) of the defect. 
4. Include photo(s): Upload photos of the entire product - 1 from each side (top, bottom)
5. Include photo(s): Photo of the serial number (if applicable).

Brands offering direct Claim submissions:

• F-one Warranty Claim form 
• Slingshot Warranty Claim form 
• LIP Sunglasses
• Waydoo eFoil

If you need a copy of your invoice, please contact us. If you are filing the claim directly and encounter any problems / delays / etc., please reach out to us for assistance. 

What exactly is covered:

Each brand has their own warranty policy which can be found on the their websites. We advise to read through it before submitting a claim.