Warranty Claim
Green Hat Warranty Claim Process
Follow our streamlined process below to ensure quick resolution for your Green Hat Kiteboarding purchase.
This guide outlines the step-by-step warranty submission process, required documentation, and alternative claim options.
Some warranty claims are processed through Green Hat Kiteboarding, while others can be submitted directly to the product manufacturer, depending on the brand. Our team is committed to addressing your concerns promptly and efficiently.
Scroll down for the instructions
For Warranty Claims through Green Hat Kiteboarding:
Please email us at: warranty@greenhatkiteboarding.com
Include the following information and photos. Missing information will delay the warranty process.
- Describe the defect.
- Explain the situation when the defect was found (after a crash, during a session, unboxing, etc..)
- Include photo(s)of the defect : Closeup photo(s) of the issue.
- Include photo(s) of the entire product : Upload photos from each side (top / bottom)
- Include photo(s)of the Serial Number : Closeup photo of the serial number (if applicable).
Brands offering direct Claim submissions:
- F-One Warranty Claim Form
- Slingshot Warranty Claim Form
- LIP Sunglasses Warranty Claim Form
- Waydoo eFoil Warranty Claim Form
If you need a copy of your invoice, please Contact Us. If you are filing the claim directly and encounter any problems / delays / etc., please reach out to us for assistance.
What exactly is covered:
Each brand has their own warranty policy which can be found on their websites. We advise to read through it before submitting a claim.