Warranty Claim

How To Submit a Warranty Claim 

Green Hat Kiteboarding stands behind our customers for all warranty claims, but we do not warranty any items ourselves. All warranty claims will be handled by the manufacturer / distributor. 

Some brands require the claims to be filed by the dealer and other brands allow the customer to file claims. If you are filing the claim directly and encounter any problems / delays / etc. please reach out to us for assistance. 

Brands The Customer Can File Claims For Directly

See list below for claims that can be filed by the customer directly

If you need a copy of your invoice, please contact us


Brands Requiring the Dealer to File Claims

All other brands not listed above the claims need to be filed by the dealer the item was purchased from.

For the brands that need to be filed by the dealer, (if purchased at greenhatkiteboarding.com) please email the required information / documents to [email protected]

  1. Describe the defect
  2. When was the defect found
  3. Photo(s) of the defect
  4. Photo(s) of the entire product
  5. Serial number (if applicable)  

    Each brand has their own warranty policy which can be found on the manufacturers' websites.