Shipping Policy


 

General

  • New, in-stock items are usually shipped within 1 business day
  • Used / demo items sometimes will might require more time to ship. Please call us for additional info on a specific used item.
  • Out of stock items are drop shipped by a distributor, shipping times vary but normally do not take more than 5 business days domestically.
  • Tracking number is emailed as soon as the item ships.

Domestic (Continental US) - $75 minimum for Free Shipping
  • Free domestic shipping via UPS Ground or US Post Priority service is available on all packages which contain over $75 of new gear (non used, non clearance). To use domestic free shipping, choose "Free Shipping" option. If free shipping is chosen, the order will be shipped via UPS Ground, US Post Priority, USPS First Class or Parcel Post. We will choose the least expensive method. Do not use this option if you would like your order to be shipped via any other service. Free Shipping option does not include insurance and may not include tracking.
  • UPS Ground, 3 day, 2 day, and Next day air services as well as US Post Priority and Express services are available at extra cost.
  • Shipping to PO Boxes can only be done via US Post and therefore is not eligible for free shipping. We can wave this rule for larger orders.
  • All orders with non matching billing and shipping addresses will require a valid phone number for voice verification. For security reasons, in some cases (especially for larger orders), we may require scanned copies of documents to validate buyer's identity as well as additional verifications through your credit card company.
  • Paypal orders will not be shipped to Unverified addresses.
  • Please check the UPS Ground map below for regular shipping times of in-stock orders
 
Canada and Non-Continental US - $500 minimum for Free Shipping
  • Free shipping to Canada via UPS Ground or USPS Priority service is available on all packages which contain over $500 of new gear (non used, non clearance). 
  • Free shipping to Non-Continental US (APOs, Alaska, Hawaii, Puerto Rico, Guam, etc) via USPS Priority service is available on all packages which contain over $500 of new gear (non used, non clearance).
  • To use free shipping, choose "Free Shipping" option at Checkout. If free shipping is chosen, the order will be shipped via UPS Ground, US Post Priority, USPS First Class or Parcel Post. We will choose the least expensive method. Do not use this option if you would like your order to be shipped via a specific service. Free Shipping option does not include insurance and may not include tracking.
  • UPS Ground, 3 day, 2 day, and Next day air services as well as US Post Priority and Express services are available at extra cost.
  • All orders with non matching billing and shipping addresses will require a valid phone number for voice verification. For security reasons, in some cases (especially for larger orders), we may require scanned copies of documents to validate buyer's identity as well as additional verifications through your credit card company.
  • Paypal orders will not be shipped to Unverified addresses.

International - $1000 minimum for Free Shipping
  • All international orders will require a valid telephone number for voice confirmation. For security reasons, in some cases (especially for larger orders), we may require scanned copies of documents to validate buyer's identity as well as additional verifications through your credit card company.
  • Paypal orders will not be shipped to Unverified addresses.
  • Free international shipping via US Post Express service (Priority will be used for countries where Express is not possible) is available on all packages under proper size and weight limitations** and which contain over $1000 of new gear (non used, non sale/clearance). 
  • For international orders which do not qualify for free shipping, in addition to the US Post Express, we offer US Post Priority service. This service is a bit cheaper than Express; however, it does not come with proper tracking and is much less dependable. We highly recommend US Post Express service for all international orders. If you still choose to go with US Post Priority, please take note that if the package gets lost, we can not claim any kind of insurance for up to 3 months.
  • Due to US Post's limitations on size and weight of packages**, we will be unable to ship certain larger items (most kiteboards) to certain destinations.
  • Buyer is responsible for all foreign taxes and customs duties. GreenHatKiteboarding.com assumes no responsibility for any extra charges that may occur due to foreign taxes or customs duties. 

 

UPS Ground Domestic shipping times:

 

 

USPS Priority Domestic shipping times:

usps shipping map

 

** US Post International shipping limitations: We can only ship bigger packages (kiteboards, etc.) to the following countries:

Andorra             
Austria 
Azerbaijan     
Belgium     
Canada
China*  
Czech Rep
Denmark     
Finland     
France     
Germany              
Gibraltar
Greece 
Hong Kong 
Ireland     
Italy     
Japan     
Liechtenstein     
Luxembourg     
Macau     
Malta     
Netherlands
New Zealand      
Norway
Poland     
Portugal
Russia*
San Marino     
Slovakia (Slovak Republic)     
Spain     
Sweden     
Switzerland     
United Kingdom     
Vatican City State

*USPS Priority Express only.

 

 weight has to be less than 70 lb (pounds)
length has to be less than 60 inches for all countries listed above
length has to be less than 42 inches for all other countries
girth has to be less than 108 inches for the countries listed below
girth has to be less than 79 inches for all other countries

girth = length + 2 * (width + height)