- All returns require this RMA FORM to be filled out and included with the returned package. Packages without an RMA form will not be accepted.
- Returns are accepted for brand new merchandise in unused condition within 30 days of receipt. We do not accept returns on used gear which was sold as new.
- Returns on used/demo merchandise are accepted within 7 days of receipt. Please email or call us prior to mailing.
- There are no restocking fees.
- The customer has a choice of a refund, exchange, or store credit.
- For a refund, the customer is responsible for all shipping costs (including the ones incurred by Green Hat for original shipment).
- For an exchange or store credit, the customer is responsible for return shipping costs only.
- Shipping must be pre-paid and sent with tracking and fully insured to:
707 Old Shore Road
- For orders placed between Nov 20th and Dec 25th, returns/exchanges for new merchandise orders in unused condition will be extended until January 31st.