Customer Service

Best prices 

We understand that price is the most important factor in selecting where you shop and we do our best to stay a step ahead of our competition. We constantly browse other kiteboarding websites and make sure that we offer the best available deals on the market. Should you find a better price somewhere else, just email us the link or a quote and we will match it while still offer all of our other shopping incentives (see below). Click Here for details on our price matching policy (at the bottom of the page).

Great Customer service

We go out of our way to make sure that your shopping experience with us is as simple and pleasant as possible. If you need help with gear selection, we will provide honest advice - we will never recommend anything we dislike or have not tried ourselves. We try a lot of gear (see the Demo section below) and  have many years of riding and teaching experience - we know what works and what doesn't work for your needs. Contact us and we will be very happy to set you up with the best possible gear for you. 

Once the purchase is made, we do our best to ship it out the same day for the fastest possible delivery. We try to keep all the popular gear in stock; but, if we happen to run out, we will contact you right away and let you know the estimated arrival time. We will always give you an option to cancel the order if the delivery time does not fit your needs. 

We also provide extensive after purchase support - should you have any concerns or questions about the gear you purchased. And if there is ever a warranty claim, we stand behind our customers to make sure that they get a fair treatment from the manufacturer. But, don't just let us tell you about our customer service - Click Here to read many testimonials from our customers themselves (we post all submitted testimonials). 

Shopping incentives

We constantly think of ways to attract new customers and maintain customer loyalty. Here's the list of current incentives that we offer when you shop with us:

1. Free Shipping - Click Here for details
3. Earn Green Hat Dollars (store credit) with every purchase - Click Here for details

Demo gear

If you're local, we have an extensive list of Demo gear that you can try during the Island Ride service. If you decide to purchase any new kite or board from us, the service is free.